POLICY
start here.. PAYMENT TYPES Q.What payments do you take? A. We prefer PAYPAL for safety and instant payment reasons. It's a simple method and it's very safe. It's "FREE" and quick to join. Simply visit: www.paypal.com and open up either a PERSONAL account or a BUSINESS account. It's easy to use and will take you a few minutes to join. Best of all it's "FREE". They accept all the major credit cards and now any DEBIT CARDS are also accepted. We are a verified member. Which means all your transactions are safe with us. We also accept MONEY ORDERS. Simply go to your local Post Office and ask for a POSTAL MONEY ORDER (image shown above) or go to your nearest WESTERN UNION store. For a special time offer we are offering discounts on MONEY ORDER PURCHASES - see below: $2.00 OFF on the TOTAL purchase over $50.00. $4.00 OFF on the TOTAL purchase over $100.00 $6.00 OFF on the TOTAL purchase over $200.00 + and you get free shipping * Please e-mail us for address and info Any Money Order sent that has the PAYMENT TO: name is not identical to the name above will be voided and sent back. We will not be able to cash it, therefore voids the transaction. Please e-mail us confirming the total of your order with info of what you want. E-mail us before ordering so we can confirm your total before buying the money order. The special e-mail address is below click on it and e-mail us your questions. Money Order Payment: » jaggedswords@aol.com » Inquiries about your order or status. Please include with your e-mail your paypal transaction id and your name and address. INTERNATIONAL SHIPPING Q.Can you ship to international address? A. Yes! we will validate orders from international address. However, there will be an additional fee for shipping. There is an additional $2.00 (including Canada) for orders overseas. This is for only STANDARD AIRMAIL and will not have any confirmation #'s included. For confirmation please ask us about INTERNATIONAL PRIORITY MAIL. This mail option will cost extra. We only accept money order payments for international orders. They must be in U.S. Dollars or cashable in the US. If not your order will be voided. Please check the MONEY ORDER section for payment info. We need to make sure we're able to cash the money order before we ship your item. Please check with your local bank for the currency exchange. Please e-mail us before ordering or we will contact you after you place an order. If you do not contact us back within 5 business days we will cancel order and refund you. We can also ship via INTERNATIONAL PRIORITY. Charges for those will be different as well. It depends on weight and destination of packages. INSURANCE/LOST MAIL Q.What happens if my mail is lost? Am I Covered? A. I do not offer REFUNDS on lost mail without INSURANCE. I offer insurance on all items but it is extra of charge. Just e-mail me before you make an order and let me know that you want to add insurance on your items. Insurance protects yourself from mail theft or damage mail. INSURANCE RATES: $1.00 - $50.00 = $2.50 $50.01 - $100.00 = $3.50 $100.01 - $200.00 = $4.50 $200.01 - $300.00 = $6.50 $300.01 - over = $8.50 MAIL STATUS | SHIPPING METHOD | SCHEDULE Q.Where Is My Order? How Long Does it Take? A. We mail 2-3 business days after receipt of payment unless we prioritize your order. Otherwise - it takes 2-3 business days after reciept of payment for your order to be processed and shipped thereafter. Then we send out an e-mail that your item was shipped with tracking info or if you want simply check in your PAYPAL.COM account the status. We usually update it and input the tracking (delivery confirmation) info. Our shipping schedule: MONDAY - FRIDAY @ 3:00 PM orders recieved on Friday after 12:00 PM will not be shipped until Monday the following week unless we expedite it. However, we will be an extra charge for it - please ask for EXPRESS SHIPPING if you need your items right away. Our standard shipping option is PRIORITY MAIL (2-3 business days; MONDAY-FRIDAY). Just because it's priority does not mean we ship same day of reciept of payment. So please be patient! We will make sure your items are shipped out in the order of reciept of payment. We can also ship via FIRST CLASS MAIL, in which case just finish your whole order and e-mail us or put in the NOTE SECTION of paypal you want First Class. There is a $2.50 discount on all first class shipping orders. Starting June 26, 2006 - we are offering $2.00 shipping for orderings that total equal or less than $20.00. Save big now on small items you love buying. All mail are shipped with DELIVERY CONFIRMATION. Just e-mail me your name and address and I shall e-mail you back with your delivery confirmation (check in USPS.COM - CLICK HERE for status). Please do not e-mail me about questions why your mail is late. Sometimes I cannot control what the post office does. Unless you want to pay for the OVERNIGHT SHIPPING, we cannot control delayed mail especially during the holidays. Just be patient and if it does not arrive within 7 DAYS e-mail us. ORDER STATUS: » info@jade-swords.com Sometimes mail delivery may also be determined by weather. So please be patient. RETURN POLICY Q.What is your return policy? A. There are NO RETURNS unless I pre-approved it. All the items do not have manufacturers guarantee. All installed items cannot be exchanged/or returned for any reason at all. All shipping charges are also final. We do not charge you anything to ship back to you but we do not refund ship-backs. ALL SALES ARE FINAL for the following items: - AM housings (unless arrived damaged w/ insurance) - AM carrier label stickers - AM antennas - ANY "USED" CELLSKINZ - Hardware (ribbons, leds, lcds, speakers, etc.) unless arrived damaged (orders must have proof of insurance payment for FULL EXCHANGE & REFUND). NO EXCHANGES at all are granted for all INSTALLATED items. We are not responsible for mistakes while installations. It is recommended that you have any installation by a certified technician. Each hardware is tested before shipment. Any claims for damaged goods or DOA will only be valid for an exchange for same item for up to 2 weeks. Any EBAY purchase is not valid. All items on ebay are sold AS IS AND ALL SALES ARE FINAL! Approved exchanges will be honored once "broken" item are shipped back. E-mail us first before doing so. We will honor refunds once item is recieved. We will have to check items first so please ship them inside a box or protective envelope. Any items that come to us damaged then what is described we will void your claim. There will be a 15% restocking fee on website and Ebay returned goods that are not damaged. Sealed and open items are entitled to this restocking fee. EBAY.COM purchases are also entitled for 5% fee which will be deducted from the total amount of refund. We also hold the right to deny any returns or exchanges! Please, ship your item with DELIVERY CONFIRMATION (any package lost will not be our responsibility during transit) so you can secure and track the items arrival. Please e-mail us for address Include info of your payment account so we know who to charge the item back to. Returns that are damaged/stolen when returned will not be granted full exchange or refund. Please make sure you ship your items in a box or a protective mailing package. Use your discretion and properly wrap and pack your items properly. NO REFUNDS! ON SHIPPING CHARGES. All refunds will minus shipping charges. PROBLEMS WITH ORDER Q. What do I do if items are missing in my order / order is damaged? A. If items are missing in your order please e-mail us (jaggedswords@aol.com) with your PAYPAL day of order and full name. We will check your order and investigate if it's valid. We will know if items were pack accordingly because we go through two process before packing. 1) checklist - to sort out order. 2) pre-seal checklist - to finalize order is complete and to double check on pre-seal checklist. If we did not check an item then we will validate the claim. We will either send you a paypal refund or send you missing items. We will try to accomodate for all the claims as we can. Fraudulent claims will be dismissed! Q. What if items arrived damaged? A. Items will be excange within 7 days of arrival with proof. Which means you send damage goods back and we will check out item. We will send the same item back once we know item was "damaged" before or during shipment. However, claims after (5) business days are not valid. Q. What if items do not arrive in time? A. Items usually are delayed due to a few factors. 1). HOLIDAY SEASON. Sometimes the holiday season gets overwhelming for USPS. Like stated we usually ship 2-3 days after receipt of payment. After that it should take another 2-3 business days for items to arrive. But there are instances that items arrive 2 weeks later. We have however no control over this and will try our best to have the items rush items ASAP. 2). Your item has been delivered but you do not have the mail. Sometimes the mail carrier leaves the package outside your door or sometimes they do not leave it. Best bet is to go to the post office with your confirmation number. Ask them if it was confirmed if it was left. Another instance is that someone took it or recieved it in or around your house. So ask around also. If item was found lost please file a claim in your post office and inform us. We cannot do much unless you paid for insurance (see above for details). 3). Your item has been returned to us due to bad/or wrong address or it was not claimed. We will contact you once your item comes back. Please let us know if you want it shipped back or refunded. Refunds will be the subtotal minus the shipping charges. We will not be responsible for mail backs. So please make sure to check your CONFIRMED ADDRESS after payment. We will only ship to the address shown or otherwise requested. We have to charge you another shipping fee to send your items back ($4.00). Please always make sure to send us a proper address. If not we are not responsible if its returned to us. Items are found lost we will check your payment and if you paid for INSURANCE we will send another order out to you promptly. PRICE MATCHING Q. WILL YOU MATCH ANOTHER VENDOR/SITE PRICES? A. At most times YES I can pretty much match any competition within reason and depending on shipping rates. Anyway, just show me proof of price you want us to match and we'll match it. We reserve the right to decline a match! PRICE MATCHING ONLY VALID WHEN: BEFORE PURCHASE; Which means we cannot value price-match after you already bought item. PRIOR PURCHASE NOTICE; Prices presented before purchase are VALID. NONE-SHIPPED ITEMS; Items that are not shipped or postage not purchase yet are considered VALID orders and PRICE MATCH can apply to that order as well. PRE-ORDER/BACK-ORDER; Items that are back-ordered are also considered valid items and PRICE MATCH can apply as well. UP-TO-DATE ITEMS; Items that are advertise and up to date will be considered as a valid item. Do not ask us to match a price 2-months ago! WHOLESALE Q. Can you get a better deal on bulk orders/sets? A. I will definetly sell "CUSTOM" orders. All you have to do is ask for a package deal on items. Usually I won't allow any deals below $250.00 but I will offer discount on bulk orders over $200.00 (minimum). Just make sure you e-mail me with your request and I will try to work out a deal. I usually do not do wholesale but anyone interested please e-mail us. HOUSING INSTALLATION Q. Can you buy this clear housing and install it yourself? A. Yes, if you have a some experience taking electronics apart then its not too difficult.I supply a step by step disassemble and reassemble video you can downloaded HERE.installation.instructions CLICK HERE Q. If you don't think you can replace your own housing what can you do?A. Ask your local cell phone store, many cell phone shops change cell phone cases for a fee. If you still have a problem. There is a Contact List on homepage with MANY contacts all over the USA. It is worth it to have it installed by a Professional. If you are not sure pay the $25-$30. CREDIBILITY Q. How can I trust you guys won't rip me off? A. We are a small ONLINE based business. We do not have time to screw around with our customers. To check our credibility is through OUR PAYPAL (VERIFIED) account. Second, our EBAY feedback rating. to check ebay items click on POWER SELLER ICON:
Q.What payments do you take? A. We prefer PAYPAL for safety and instant payment reasons. It's a simple method and it's very safe. It's "FREE" and quick to join. Simply visit: www.paypal.com and open up either a PERSONAL account or a BUSINESS account. It's easy to use and will take you a few minutes to join. Best of all it's "FREE". They accept all the major credit cards and now any DEBIT CARDS are also accepted. We are a verified member. Which means all your transactions are safe with us.
We also accept MONEY ORDERS. Simply go to your local Post Office and ask for a POSTAL MONEY ORDER (image shown above) or go to your nearest WESTERN UNION store. For a special time offer we are offering discounts on MONEY ORDER PURCHASES - see below:
Please e-mail us for address and info
Any Money Order sent that has the PAYMENT TO: name is not identical to the name above will be voided and sent back. We will not be able to cash it, therefore voids the transaction.
Please e-mail us confirming the total of your order with info of what you want.
E-mail us before ordering so we can confirm your total before buying the money order. The special e-mail address is below click on it and e-mail us your questions.
Money Order Payment: » jaggedswords@aol.com » Inquiries about your order or status. Please include with your e-mail your paypal transaction id and your name and address.
Q.Can you ship to international address? A. Yes! we will validate orders from international address. However, there will be an additional fee for shipping. There is an additional $2.00 (including Canada) for orders overseas. This is for only STANDARD AIRMAIL and will not have any confirmation #'s included. For confirmation please ask us about INTERNATIONAL PRIORITY MAIL. This mail option will cost extra. We only accept money order payments for international orders. They must be in U.S. Dollars or cashable in the US. If not your order will be voided. Please check the MONEY ORDER section for payment info. We need to make sure we're able to cash the money order before we ship your item. Please check with your local bank for the currency exchange. Please e-mail us before ordering or we will contact you after you place an order. If you do not contact us back within 5 business days we will cancel order and refund you.
We can also ship via INTERNATIONAL PRIORITY. Charges for those will be different as well. It depends on weight and destination of packages.
Q.What happens if my mail is lost? Am I Covered? A. I do not offer REFUNDS on lost mail without INSURANCE. I offer insurance on all items but it is extra of charge. Just e-mail me before you make an order and let me know that you want to add insurance on your items. Insurance protects yourself from mail theft or damage mail. INSURANCE RATES: $1.00 - $50.00 = $2.50 $50.01 - $100.00 = $3.50 $100.01 - $200.00 = $4.50 $200.01 - $300.00 = $6.50 $300.01 - over = $8.50
Q.Where Is My Order? How Long Does it Take? A. We mail 2-3 business days after receipt of payment unless we prioritize your order. Otherwise - it takes 2-3 business days after reciept of payment for your order to be processed and shipped thereafter. Then we send out an e-mail that your item was shipped with tracking info or if you want simply check in your PAYPAL.COM account the status. We usually update it and input the tracking (delivery confirmation) info. Our shipping schedule: MONDAY - FRIDAY @ 3:00 PM orders recieved on Friday after 12:00 PM will not be shipped until Monday the following week unless we expedite it. However, we will be an extra charge for it - please ask for EXPRESS SHIPPING if you need your items right away. Our standard shipping option is PRIORITY MAIL (2-3 business days; MONDAY-FRIDAY). Just because it's priority does not mean we ship same day of reciept of payment. So please be patient! We will make sure your items are shipped out in the order of reciept of payment. We can also ship via FIRST CLASS MAIL, in which case just finish your whole order and e-mail us or put in the NOTE SECTION of paypal you want First Class. There is a $2.50 discount on all first class shipping orders. Starting June 26, 2006 - we are offering $2.00 shipping for orderings that total equal or less than $20.00. Save big now on small items you love buying. All mail are shipped with DELIVERY CONFIRMATION. Just e-mail me your name and address and I shall e-mail you back with your delivery confirmation (check in USPS.COM - CLICK HERE for status). Please do not e-mail me about questions why your mail is late. Sometimes I cannot control what the post office does. Unless you want to pay for the OVERNIGHT SHIPPING, we cannot control delayed mail especially during the holidays. Just be patient and if it does not arrive within 7 DAYS e-mail us. ORDER STATUS: » info@jade-swords.com Sometimes mail delivery may also be determined by weather. So please be patient.
All mail are shipped with DELIVERY CONFIRMATION. Just e-mail me your name and address and I shall e-mail you back with your delivery confirmation (check in USPS.COM - CLICK HERE for status). Please do not e-mail me about questions why your mail is late. Sometimes I cannot control what the post office does. Unless you want to pay for the OVERNIGHT SHIPPING, we cannot control delayed mail especially during the holidays. Just be patient and if it does not arrive within 7 DAYS e-mail us. ORDER STATUS: » info@jade-swords.com
Sometimes mail delivery may also be determined by weather. So please be patient.
Q.What is your return policy? A. There are NO RETURNS unless I pre-approved it. All the items do not have manufacturers guarantee. All installed items cannot be exchanged/or returned for any reason at all. All shipping charges are also final. We do not charge you anything to ship back to you but we do not refund ship-backs. ALL SALES ARE FINAL for the following items: - AM housings (unless arrived damaged w/ insurance) - AM carrier label stickers - AM antennas - ANY "USED" CELLSKINZ - Hardware (ribbons, leds, lcds, speakers, etc.) unless arrived damaged (orders must have proof of insurance payment for FULL EXCHANGE & REFUND). NO EXCHANGES at all are granted for all INSTALLATED items. We are not responsible for mistakes while installations. It is recommended that you have any installation by a certified technician. Each hardware is tested before shipment. Any claims for damaged goods or DOA will only be valid for an exchange for same item for up to 2 weeks. Any EBAY purchase is not valid. All items on ebay are sold AS IS AND ALL SALES ARE FINAL! Approved exchanges will be honored once "broken" item are shipped back. E-mail us first before doing so. We will honor refunds once item is recieved. We will have to check items first so please ship them inside a box or protective envelope. Any items that come to us damaged then what is described we will void your claim. There will be a 15% restocking fee on website and Ebay returned goods that are not damaged. Sealed and open items are entitled to this restocking fee. EBAY.COM purchases are also entitled for 5% fee which will be deducted from the total amount of refund. We also hold the right to deny any returns or exchanges! Please, ship your item with DELIVERY CONFIRMATION (any package lost will not be our responsibility during transit) so you can secure and track the items arrival. Please e-mail us for address Include info of your payment account so we know who to charge the item back to. Returns that are damaged/stolen when returned will not be granted full exchange or refund. Please make sure you ship your items in a box or a protective mailing package. Use your discretion and properly wrap and pack your items properly. NO REFUNDS! ON SHIPPING CHARGES. All refunds will minus shipping charges.
NO EXCHANGES at all are granted for all INSTALLATED items. We are not responsible for mistakes while installations. It is recommended that you have any installation by a certified technician. Each hardware is tested before shipment. Any claims for damaged goods or DOA will only be valid for an exchange for same item for up to 2 weeks. Any EBAY purchase is not valid. All items on ebay are sold AS IS AND ALL SALES ARE FINAL! Approved exchanges will be honored once "broken" item are shipped back. E-mail us first before doing so. We will honor refunds once item is recieved. We will have to check items first so please ship them inside a box or protective envelope. Any items that come to us damaged then what is described we will void your claim. There will be a 15% restocking fee on website and Ebay returned goods that are not damaged. Sealed and open items are entitled to this restocking fee. EBAY.COM purchases are also entitled for 5% fee which will be deducted from the total amount of refund.
We also hold the right to deny any returns or exchanges!
Please, ship your item with DELIVERY CONFIRMATION (any package lost will not be our responsibility during transit) so you can secure and track the items arrival. Please e-mail us for address Include info of your payment account so we know who to charge the item back to. Returns that are damaged/stolen when returned will not be granted full exchange or refund. Please make sure you ship your items in a box or a protective mailing package. Use your discretion and properly wrap and pack your items properly.
NO REFUNDS! ON SHIPPING CHARGES. All refunds will minus shipping charges.
Q. What do I do if items are missing in my order / order is damaged? A. If items are missing in your order please e-mail us (jaggedswords@aol.com) with your PAYPAL day of order and full name. We will check your order and investigate if it's valid. We will know if items were pack accordingly because we go through two process before packing. 1) checklist - to sort out order. 2) pre-seal checklist - to finalize order is complete and to double check on pre-seal checklist. If we did not check an item then we will validate the claim. We will either send you a paypal refund or send you missing items. We will try to accomodate for all the claims as we can. Fraudulent claims will be dismissed! Q. What if items arrived damaged? A. Items will be excange within 7 days of arrival with proof. Which means you send damage goods back and we will check out item. We will send the same item back once we know item was "damaged" before or during shipment. However, claims after (5) business days are not valid. Q. What if items do not arrive in time? A. Items usually are delayed due to a few factors. 1). HOLIDAY SEASON. Sometimes the holiday season gets overwhelming for USPS. Like stated we usually ship 2-3 days after receipt of payment. After that it should take another 2-3 business days for items to arrive. But there are instances that items arrive 2 weeks later. We have however no control over this and will try our best to have the items rush items ASAP. 2). Your item has been delivered but you do not have the mail. Sometimes the mail carrier leaves the package outside your door or sometimes they do not leave it. Best bet is to go to the post office with your confirmation number. Ask them if it was confirmed if it was left. Another instance is that someone took it or recieved it in or around your house. So ask around also. If item was found lost please file a claim in your post office and inform us. We cannot do much unless you paid for insurance (see above for details). 3). Your item has been returned to us due to bad/or wrong address or it was not claimed. We will contact you once your item comes back. Please let us know if you want it shipped back or refunded. Refunds will be the subtotal minus the shipping charges. We will not be responsible for mail backs. So please make sure to check your CONFIRMED ADDRESS after payment. We will only ship to the address shown or otherwise requested. We have to charge you another shipping fee to send your items back ($4.00). Please always make sure to send us a proper address. If not we are not responsible if its returned to us. Items are found lost we will check your payment and if you paid for INSURANCE we will send another order out to you promptly.
Q. What if items arrived damaged? A. Items will be excange within 7 days of arrival with proof. Which means you send damage goods back and we will check out item. We will send the same item back once we know item was "damaged" before or during shipment. However, claims after (5) business days are not valid.
Q. What if items do not arrive in time? A. Items usually are delayed due to a few factors. 1). HOLIDAY SEASON. Sometimes the holiday season gets overwhelming for USPS. Like stated we usually ship 2-3 days after receipt of payment. After that it should take another 2-3 business days for items to arrive. But there are instances that items arrive 2 weeks later. We have however no control over this and will try our best to have the items rush items ASAP.
2). Your item has been delivered but you do not have the mail. Sometimes the mail carrier leaves the package outside your door or sometimes they do not leave it. Best bet is to go to the post office with your confirmation number. Ask them if it was confirmed if it was left. Another instance is that someone took it or recieved it in or around your house. So ask around also. If item was found lost please file a claim in your post office and inform us. We cannot do much unless you paid for insurance (see above for details).
3). Your item has been returned to us due to bad/or wrong address or it was not claimed. We will contact you once your item comes back. Please let us know if you want it shipped back or refunded. Refunds will be the subtotal minus the shipping charges. We will not be responsible for mail backs. So please make sure to check your CONFIRMED ADDRESS after payment. We will only ship to the address shown or otherwise requested.
We have to charge you another shipping fee to send your items back ($4.00).
Please always make sure to send us a proper address. If not we are not responsible if its returned to us. Items are found lost we will check your payment and if you paid for INSURANCE we will send another order out to you promptly.
Q. WILL YOU MATCH ANOTHER VENDOR/SITE PRICES? A. At most times YES I can pretty much match any competition within reason and depending on shipping rates. Anyway, just show me proof of price you want us to match and we'll match it. We reserve the right to decline a match! PRICE MATCHING ONLY VALID WHEN: BEFORE PURCHASE; Which means we cannot value price-match after you already bought item. PRIOR PURCHASE NOTICE; Prices presented before purchase are VALID. NONE-SHIPPED ITEMS; Items that are not shipped or postage not purchase yet are considered VALID orders and PRICE MATCH can apply to that order as well. PRE-ORDER/BACK-ORDER; Items that are back-ordered are also considered valid items and PRICE MATCH can apply as well. UP-TO-DATE ITEMS; Items that are advertise and up to date will be considered as a valid item. Do not ask us to match a price 2-months ago!
Q. Can you get a better deal on bulk orders/sets? A. I will definetly sell "CUSTOM" orders. All you have to do is ask for a package deal on items. Usually I won't allow any deals below $250.00 but I will offer discount on bulk orders over $200.00 (minimum). Just make sure you e-mail me with your request and I will try to work out a deal. I usually do not do wholesale but anyone interested please e-mail us.
Q. Can you buy this clear housing and install it yourself? A. Yes, if you have a some experience taking electronics apart then its not too difficult.I supply a step by step disassemble and reassemble video you can downloaded HERE.installation.instructions CLICK HERE Q. If you don't think you can replace your own housing what can you do?A. Ask your local cell phone store, many cell phone shops change cell phone cases for a fee. If you still have a problem. There is a Contact List on homepage with MANY contacts all over the USA. It is worth it to have it installed by a Professional. If you are not sure pay the $25-$30.
CLICK HERE Q. If you don't think you can replace your own housing what can you do?A. Ask your local cell phone store, many cell phone shops change cell phone cases for a fee. If you still have a problem. There is a Contact List on homepage with MANY contacts all over the USA. It is worth it to have it installed by a Professional. If you are not sure pay the $25-$30.
Q. How can I trust you guys won't rip me off? A. We are a small ONLINE based business. We do not have time to screw around with our customers. To check our credibility is through OUR PAYPAL (VERIFIED) account. Second, our EBAY feedback rating. to check ebay items click on POWER SELLER ICON:
